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For yourself

Protect your files. Then explain the problem.

Choose a task you care about, use your own pace, and ask for explanations in plain English.

Your starting plan

Fix my technology

A clear description helps a repair shop or IT service understand the job. Don’t install a repair tool or give remote access because a pop-up told you to.

Works anywhere in the United States.

  1. Write down what changed

    Note the device, error message, and when the problem started. If there is smoke, heat, swelling, or a liquid spill, stop using the device and seek qualified help.

  2. Protect your information

    If it is safe to do so, check that you have a backup. Avoid a factory reset or unfamiliar cleanup software before understanding what could be lost.

  3. Ask about diagnosis

    Contact a repair service yourself. Ask about diagnostic fees, estimates before work begins, data handling, and what happens if repair is not possible.

Questions to ask

  1. What will I learn or receive, and how will we check that it works?
  2. What is the total price, including subscriptions and follow-up?
  3. Can you show a relevant example without exposing another customer’s information?
  4. Will I own the accounts, files, and work when the project ends?
  5. What information do you need, and how will you protect it?

Before you spend

Ask whether diagnosis is charged, whether it counts toward repair, and whether you must approve extra work. Get an estimate in writing.

Treat unsolicited remote-support requests and urgent payment demands as warning signs. Contact the service through details you found independently.

Keep going

Everyday technology

Get computer help without the pressure

Prepare for a repair conversation and keep control of your files and accounts.

Read the guide Anywhere

Learning online

Compare remote and self-paced learning.

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Change your plan

Choose another situation or type of help.

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Email this plan to myself

Email opens a draft in your mail app. Review the recipient and message before sending.

Choose another situation

Choose your situation

For yourself

Choose a task you care about, use your own pace, and ask for explanations in plain English.

Use this plan Choose your situation

For your small business

Pick a task you repeat and use sample data. Decide who will own the tool and teach the rest of the team.

Use this plan Choose your situation

For your team

Choose a project owner, use approved tools, and agree how staff will check results before using them with customers.

Use this plan Choose your situation

For a family member or senior

Ask for plain language, larger text, and time to practice. Invite a trusted person if you want support. Keep control of your accounts and passwords.

Use this plan