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For yourself

Start with the problem, not the technology.

Choose a task you care about, use your own pace, and ask for explanations in plain English.

Your starting plan

I’m not sure yet

You don’t have to choose a product today. Write down one thing you want to understand or improve, then choose a small, safe next step.

Works anywhere in the United States.

  1. Name the friction

    Is a task taking too long, is a tool confusing, or is a device not working? Describe the situation in ordinary words.

  2. Choose the type of help

    Start with learning for confidence, a small setup project for a repeatable task, or repair when basic technology is failing.

  3. Take one reversible step

    Ask a question, try a safe practice exercise, or get a written estimate. Avoid subscriptions and large commitments until you understand the outcome.

Questions to ask

  1. What will I learn or receive, and how will we check that it works?
  2. What is the total price, including subscriptions and follow-up?
  3. Can you show a relevant example without exposing another customer’s information?
  4. Will I own the accounts, files, and work when the project ends?
  5. What information do you need, and how will you protect it?

Before you spend

Prepare your questions before spending. Ask for the full price and an explanation of alternatives.

A helpful professional can explain the work without pressure, guaranteed-result claims, or a demand for your passwords.

Keep going

Making a decision

Five questions before hiring AI or tech help

A checklist for the result, price, ownership, privacy, and follow-up.

Read the guide Anywhere

Learning online

Compare remote and self-paced learning.

Explore Your next step

Change your plan

Choose another situation or type of help.

Explore

Email this plan to myself

Email opens a draft in your mail app. Review the recipient and message before sending.

Choose another situation

Choose your situation

For yourself

Choose a task you care about, use your own pace, and ask for explanations in plain English.

Use this plan Choose your situation

For your small business

Pick a task you repeat and use sample data. Decide who will own the tool and teach the rest of the team.

Use this plan Choose your situation

For your team

Choose a project owner, use approved tools, and agree how staff will check results before using them with customers.

Use this plan Choose your situation

For a family member or senior

Ask for plain language, larger text, and time to practice. Invite a trusted person if you want support. Keep control of your accounts and passwords.

Use this plan